Primary care is the NHS’ front door, and the level of demand for GP services shows no sign of abating. Over the last year, there have been millions of face to face appointments in general practice in Devon, and our GP practices have seen a 14 per cent increase in demand since before the pandemic.
This sheer volume of calls has resulted in GPs and nurses working through long lists of requests to call people back. More and more people are contacting their GP surgery for support.
While GPs have continued to provide face to face appointments throughout the pandemic for anyone who needs to be seen in person and it’s clinically appropriate, the increase in requests has added significant pressure to primary care.
Like many frontline services, GP practices are still suffering the affects of the isolation rules for people who are household contacts of a positive case. Nearly all of Devon Clinical Commissioning Group GP practices have been impacted over the last year and are facing severe operational pressures.
The pandemic has not ended, we are deeply saddened to have experienced hurtful verbal abuse from a small number of patients whilst we try so hard to manage unprecedented demand during what is continues as the biggest challenge ever faced by the NHS.
We are striving to support all the people of Dawlish and truly value your ongoing understanding and patience as we enter the next phase of this pandemic.