Tel: 01626 888877
Fax: 01626 888360
Barton Surgery, Barton Terrace, Dawlish, EX7 9QH

Useful Information for Patients of Barton Surgery
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Barton Surgery in the last financial year was £80,749 before tax and National Insurance. This is for 4 full time GPs, 6 part time GPs.

We hope you find this information leaflet useful and that it answers any questions you may have about our appointments system and our repeat prescription service.  Also included is information about our telephone system.  If you have any further queries please do not hesitate to contact the surgery.

TELEPHONING THE SURGERY: Please ring 01626 888877 but try, if possible, to avoid the very busy times of first thing in the morning and lunchtime. When the surgery is closed please call 111. 111 is a Freephone number and you will be directed to the service most suitable to your requirements.

MAKING AN APPOINTMENT:  The Barton Surgery operates an appointment system to see the doctors and nurses.

Appointments with the nursing department can be booked in advance, up to eight weeks ahead. You will be asked what you need to see the nurse for as not all nurses are skilled in all tasks and this ensures you are booked with the most appropriate nurse. Appointments with the GPs can be booked up to six weeks ahead.

ONLINE SERVICES: Patients are now able to order book some GP appointments on line. To be able to access online services they need to register with the practice as an online user. Once you have registered as a user you will be emailed information that means you will be able to go online and create a user name and password. If you are interested in this service please call into the surgery to complete a form and then we will contact you with further details.

After listening to feedback from patients we are pleased to announce that our appointment system is changing from 10 February 2014. The changes will make booking an appointment easier, reduce delays and allow the GPs to spend more time caring for our patients in Dawlish hospital.

You do not have to ring at 8.30 in the morning to book these appointments, they can be booked at any time when we are open or why not sign up for online appointments and make and cancel your pre-bookable appointments any time.

When you contact the surgery reception staff will ask you when you want an appointment and which doctor you want to see. They will then try and book a suitable appointment. If you are feeling really ill and need to see a GP on the day you should tell reception staff. Reception staff will ask you for some information about your illness to make sure we can give you the best possible service. This means that there should be less people ringing at 8.30am and it will be easier for you to get through. There will be no changes to the Warren Surgery Clinics, which will continue to be a drop in clinic. You can arrive from 11.45 with the clinic starting at midday.

For people who go to work, we will have early morning appointments between 7am and 8am on Tuesday, Wednesday and Thursday. Help us to help you:
• Please try and book in advance if you can.
• Please use on the day appointments for urgent illness only and tell the receptionist why you need an appointment.
• Remember that if you are unable to attend your appointment PLEASE call us to cancel on 01626 888877.
• Register today for our online appointments and repeat prescription system by requesting a form from reception.

PRESCRIPTIONS:  The surgery produces, on average, 1500 items on prescription per week. To produce this amount requires a great deal of work.

We ask for your help so that mistakes are kept to a minimum:
• Request your repeat prescription in plenty of time before you run out
• Allow us 2 working days before coming in to collect your prescription
• Take care when requesting items on your repeat slip – only tick the items you require; it is not necessary to put a cross next to the items you don’t need
• If the item to be requested is not on your repeat slip, please give us as much detail of the item you need, ie name of medication, dosage, etc and it is then up to the GP to authorise its issue
• Do not over-order; if your record shows that you are not due for a supply of your medication, a prescription will not be issued
• If you have arranged for your prescription to go to a chemist in the town, allow an extra day before collection and do not call into the surgery to try and intercept it as this causes more work trying to locate it
• Register for online services – please call to the surgery and complete a registration form to allow you to order your medication online.

The biggest problem we have is when patients do not give us enough time to process their request, so please remember to give us plenty of notice when you need your prescription – do not leave it until the last minute. We do not take requests for medication over the telephone. You need to request these in writing and requests can also be faxed (01626 888360)or emailed to us enquiries.bartondawlish2@nhs.net.

 

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